Duration: 1 week

Cost: $5000

Key activities

• Business Review.
• Solution Design.
• Data Migration.
• Develop User Interactions.
• Implement Security Policies.
• Training.
• Go-live support and assistance.

Key benefits

• Improved CRM adoption.
• Increase agent productivity.
• Improved first call resolution.
• Decreased resolution time.
• Increased customer satisfaction.
• Increase customer retention.

BUSINESS CHALLENGE

Good customer experience is not only required during the sales cycle, but also after the sales. A few social comments can severely damage a business.   How a company handles those not- so- great reviews, which is essential for improving  customer service ?                                                                                    How often do you make decisions based on Yelp or google?

So what do companies need to do in today’s market to provide exceptional customer service?

The Cloudland Technology solution:

We will partner  you with a Service Cloud that aligns with your business needs.

» We start with a ‘Business Review’ to understand your current state vision, goals and processes. We will work with your sales team to define what works, what does not, and what needs improvement. We will provide a solution and a road-map that will guide you to the journey of a long term success.

» Next step is to build an user experience that is clean and simple. Our goal is to align, automate, and simplify the sales process. We will provide critical information to your teams so that they can create a personal connection with prospective and existing customers.

» Customer interactions are crucial. We will brand your communications and provide a way to generate leads right from your website,through email, or through social networks.

»Focusing  on continuous improvement with analytics will be the next step. We use key success metrics to build reports & dashboards to support your goals. To interpret analytics and your customers useful data is essential. While importing your accounts & contacts, we will work with you to keep your data clean and useful.

» Security is paramount for maintaining customer trust. We will help add users, access policies, and ensure data is available only on a ‘need to know’ basis.

» Finally, Adoption is our number one goal. A system that is not used, does not provide value.

 We will track your success with ongoing training which includes

•  live training on your Sales Cloud solution.
•  a self-paced curriculum for all users, existing and future.
•  a schedule for adoption and best practice guidelines.
•  go-live support for 30 days.
•  follow ups (quarterly) for the first year to be sure you are on the right   track.